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East Syracuse Vacation Packages

The property/inn was adequate for what we needed. The room was clean and we felt safe. The virtual check in kiosk was cumbersome to use and I missed having staff to assist. The ice machine was either empty or not working. The hallway had a broken kid’s necklace on the floor that was there the entire time we were there so I know it wasn’t vacuumed. And unfortunately police were present for problems in the parking lot three times which left uncomfortable. For the price I expected more.

Beautiful historical hotel. Front desk was pleasant. We only were stopping on our way to Canada.

The location, the decor and furnishings, especially the layout of the suite were all good. However, there are several shortcomings that hugely let down the profile of the property (e.g.,upscale restaurant onsite) and hence the guest experience: 1) Housekeeping - it was not spelled out clearly during check in that it was by request only, but mentioned in fine print on the jacket for the access keys, which is easy to miss. There was no literature related to the property in the room (nor was a safe). We made several requests for housekeeping which largely went ignored or partially filled after follow ups. No vaccuming,trash was left in the room and bed was not made. Very lean housekeeping staff milled around in the main building area mostly. 2) Access keys failed a few times. Excuses given were technical glitches and "doorway batteries were failing". 3) Breakfast was especially underwhelming given the profile of the property - it is a tiny breakfast area, and food selections are poor. The breakfast lady left on her own was overwhelmed and cranky, while across the hall, the idle desk person checked her phone. The coffee tasted awful, like watered down swill. No signs on the food items either, causing confusion. Guests took care not to bump into each other all the time. 4) We heard excuses like "managers are out on vacation"; "it is new management trying to figure things out". There was no evidence of managerial oversight anywhere. Wish we knew this during the booking process.

Parking pretty easy, great staff. Room was nice, clean, nice bathroom.

The staff was very helpful and nicr

Lovely, new property with ample bedroom space and lots of amenities. Wish we could have stayed longer! The only negative was breakfast at Fields where the service wasn't very good nor the food.

The breakfast was pretty bad. Cold, and there was a dead bug in the eggs. The room was reasonably clean, but not very nice. The hotel is in walking distance to downtown, but not in a great area. It was inexpensive, so that is good, but it was a little worse than I expected for the price.

Easy parking. Walk to SU. Nicely renovated. Staff were super helpful and accommodating. After I checked-in at night, I asked the staff at the bar if I can put my mini ice pack in the freezer. She was very helpful and went extra miles to take my mini ice pack to the basement fridge. BTW. They have mini fridge in the room. In the morning, another lady at the front desk gladly and swiftly retrieved my mini freezer pack from downstairs upon my check-out. Had a nice night sleep after a hot shower.