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Empire Vacation Packages

Beautiful place and stay.

After driving for 2 hrs to Tahoe I found that my reservation that was confirmed by Expedia didn't exist. They did take the money from my bank account though.

I was running late and I wanted to inform the property but I could not even get in touch after spend more than an hour on call there was no one picking the call up and the IHG general customer care was simply pathetic, he took almost an hour searching for the reservation and finally disconnected. It was so rude of him. Finally I needed up not driving to the property because of if I reach late and if I could not find anyone then I will be stranded on the road with family in the middle of the night. I had to drive back 2 hours to home due to this inconvenience. Sad part is the management thinks I stayed there they don’t even have basic checklist to verify what happened with the user did he use it or not. And you are sending me the feedback form. It’s shameful

It was 90 degrees and there is no air condentioning they had basic fans in the rooms. You could not flush the toilet more than once in 30 minutes. The remotes for the TV work when they want to. They provide you with a coffee maker but they do not have coffee!! Good luck using your key card getting in your room! All in all terrible stay we left a day early.

The hotel was clean, and the room was a good size. The staff were also very nice and helpful. Location is great. However, there were a few issues during my stay. The toilet drained slowly and was lower than a standard-height toilet. At night, the neighboring room’s AC was quite loud. There was also a motorcycle making loud noise at around 6 a.m., which woke me up. Overall, the cleanliness, room size, and friendly staff were good, but the noise and bathroom issues affected my stay.

Staff was friendly. Access to good food across the street was awesome. Bike rides along the Merced River were a mainstay of my experience. Morning view of the sunrise was the best. Thank you.