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The hotel and staff wee very good. The main reason I’ve marked them down is the fact that you cannot co tact the hotel directly by phone. I tried at least four times and spent about an hour listening to pretty awful piped music holding the line open. The parking was a problem in as much that you have to pre-book. This isn’t mentioned during the booking process but only after you’ve booked in an email from the hotel. As ours was a flying visit to visit a poorly relative urgently I couldn’t book a fortnight before as the receptionist seemed to expect guests to do. I am also unhappy with Expedia inasmuch that when I searched for an hotel with a car park, I didn’t expect it to be limited parking. Fortunately, there is offsite parking about a five minute walk away from the hotel but, of course, security is a bit of an issue.

Vvery good location for the theatres and city centre

A nice hotel with extremely pleasant and helpful staff. The hotel has character though our room was a little dated and of need of modernisation. Breakfast was excellent, a good mix of cooked and continental breakfast served by a lovely team.

Checked in at 12.30 am and left in the morning so I didn't really explore much of the hotel. The breakfast was meh, not many options but I mean it sustained me and my family for the morning we needed it to. We parked the car nearby and wanted to walk into town but the walk out of the hotel was inconvenient and terrible as there were no footpaths and you had to cross a road with 3 busy lanes without signals.

This was a pleasant surprise. Thoroughly modern hotel with great facilities. Damon’s diner restaurant serves excellent food and you get a 15% discount as a hotel guest. A hidden gem!