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We enjoyed our stay at Felix. Great hotel and we were planning to come back. However, the hotel had surprised hidden fees that were not mentioned at check out and not explained clearly on receipt. Their billing practice is not transparent so beware. It’s unfortunate because we did like their facility very much.

Beautiful room & View!! Will definitely book again!

The location is why I chose the Riu. It's close to every place I wanted to go, rhe Riverwalk, Magnificent mile and Navy Pier. The hotel itself is new, beautiful, and welcoming. The staff from the doorman to house keeping were very helpful. The room was a little smaller than I expected, but it was nice, only thing missing was a microwave, had to throw our leftovers away. The rooftop lounge area was amazing, especially at night when the city was lit up. The rooftop staff seemed to cater to certain people, that's the only issue I had. The breakfast was the best I ever had at a hotel, so many choices, and the room was beautiful as well with the city view. I will definitely return my next overnight stay in Chicago.

The property was older but well maintained. The staff was helpful. My biggest complaint is I chose the property because of the free breakfast but they do not offer free breakfast. I felt that I got scammed by the hotel. It is a bait and switch scam to get you to choose that hotel and when you're already there they say that they've just started charging but all along they never had free breakfast.

Amazing views, perfect location, great staff.

Front desk manager agreed to change my date with on-line service from the next weekend to the current weekend, so I booked and checked in. 4 days later, the on-line booking co. Said the manager did not agree to release my reservation. Unethical procedurers.

The property was wonderful and the proximity to Fulton Market can't be beat. The staff were always helpful when we had questions and when I faced an unexpected event they were understanding and accommodating. If you are looking for a space where you can spread out, be outdoors, and have beautiful surroundings, I highly recommend Level Fulton Market. We loved the pool and variety of outdoor spaces as well as lounge areas that allowed our group to have separate hang out areas. While you are of course in the heart of the city, the noise fell to the background and we had no issues sleeping or feeling rested. Everything was comfortable and clean. Easy walking to the best dining in the city.