Search Deals on

Osmond Vacation Packages

I have left a negative survey and I have left three voicemail messages for the manager, Manny. I experienced deplorable conditions, unsafe and hazardous public spaces, and exposure to fecal matter. I would like someone to contact me and I’d like a refund for my hotel stay. I have photos of some of the issues. We were left stranded in the pool area with no towels for an hour. I reported feces all over the bathroom floor on the pool area and was told by Candis that she was the only person staffed that night and can’t be two places at once. The toilet paper dispenser had been ripped off the wall. There was food floating in the pool along with other mystery objects which I assumed was also feces. My children developed rashes and blood shot eyes due to the high chlorine levels. Children were also urinating around the outside patio area of the pool. The room had a white substance (eww) splattered on the bathroom wall and headboard above the bed. A small, colored baggie was found under the edge of the bed. The market area had nothing available and was poorly stocked. When I asked the front desk why there was no staff there aside from her considering a wedding party was there as well, I was told to ask her manager Manny. I’ve tried reaching him three times with no return call. I wouldn’t rent a room here for my dog. I travel a lot yet have never experienced such unsafe and unsanitary conditions, nor such horrible service from staff.

Clean room