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Pacific West Vacation Packages

The company did not respond to emails, phone calls,etc. They sent me the code to get in a few hours before I got off my cruise ship. By this time I booked a new hotel.They would not give me a refund. In retrospect I'm glad I rebooked even though I lost the money because the place is in a dangerous neighborhood and we would not have been able to walk around with day and night.

Love the breakfast and the rooms were amazing

In the middle of the old town, lovely rooftop. Beautiful apartment. Easy check in. WhatsApp line is available if anything was needed or if we had questions.

The staff was very helpful the hotel was nice and clean. Wonderful hotel I would definitely recommend

If you want to explore Casco Viejo, the location does not get any better than this. The balcony faces Cathedral Plaza and is a quick walk to many galleries, restaurants and clubs. The apartment I was in had lots of charm and a great use of space. The check in and check out process was super easy. Also, the Wynwood team is always available on WhatsApp if there are any issues or if you need anything.

1. Safety Issue (Critical) Water is leaking through the lighting fixture when the room above uses the shower. This presents a significant safety hazard, particularly involving electricity. 2. Room Condition The air conditioning is not functioning properly. The overall room condition has been described as outdated and poorly maintained. 3. All-Inclusive Package Concerns The guest was charged for dinner due to a late arrival caused by a flight delay, despite having an all-inclusive package. Basic beverages such as wine and even water are reportedly not included, which contradicts guest expectations of an all-inclusive stay. 4. Service Experience The guest requested a room change; however, only maintenance was offered instead of immediate relocation. No immediate resolution or alternative accommodation was provided on-site.

Very beautiful and convenient in every way possible.