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Rapid City Vacation Packages

Facilities were as advertised and expected. Staff was friendly and helpful. We were put in a room facing the pool and asked if there was a room available across the hall facing the golf course. It was late when we checked in and unfortunately there were no rooms which were clean. However, the next morning, Cindy at the front desk had housekeeping clean a room for us right across the hall. Thank you for all your help, Cindy! The BIG negative of the room was the internet service, or lack of. Yes, you do have internet service. However, what is provided at no charge is so slow, it was basically useless. When trying to open emails, I thought I was back in the early days of AOL, using a modem. I eventually just gave up trying to read my emails and resorted to just using my phone to read any emails that required my attention. You could purchase faster internet for $8/day. However, I refused, out of principal, to pay an additional fee for "working" internet when internet service is advertised as being provided. Shanty Creek should be ashamed of themselves, and I will never stay at this unless this facility again unless the internet situation is resolved. I do not know what the internet situation is at the other Shanty Creek properties.

Hotel is very rundown. Pool was closed most of morning so kids never got to swim.

This was the most unpleasant day I've ever experienced overpriced, cafeteria, restaurants, closing at odd hours the hotel charging you ridiculous incident fees in cash and then becoming a very big problem to retrieve your cash up on checkout for $200 to have a room that the TV didn't work and a in room refrigerator that the light wouldn't stop flickering is pretty ridiculous

Fine

Great place only thing they could do is have a crosswalk to the putt putt course lol

The stay was amazing, rooms very clean staff went out of their way to help