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The staff who assisted us were excellent; very helpful and personable. The location (we were in Blue) was great; near the bus stop and lifts. The photo's are accurate. the views from the patio are very good. The layout is just a little odd (no shower, but a tub in the downstairs master, bathroom lighting obstructs the mirror if you are relatively tall). figuring out the light switches took some work for us. The biggest drawback for us was that the seating in the main community area (couch) is not comfortable to lounge in. We also wished the spa area (sauna and hot tub) was available outside of 3-9pm. We visited in May which is one of two construction months in Zermatt; so there were cranes, helicopters and construction going on full swing. The other month to be wary of is October. this is not the property's responsibility; but just FYI.

I think they should make some options for the kids club and nanny for kids 3-5 years old… because if you came with the kid to the hotel… there is nothing to occupy the kid, no option to take nanny service and to go for skiing and party lunch… other hotels has those options. Restaurant prices are to high this year and menu is very limited… bagatelle prices for food were cheaper