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We had a nice overall experience at Quality Inn Escanaba. The hot tub was really good, and the breakfast was unexpectedly delicious with a good variety of options. The room cleaning, however, could definitely be improved. The bathrooms especially need more attention, and the tubs could use a thorough cleaning and some maintenance. Unfortunately, the biggest disappointment was the customer service. The lady serving breakfast was quite rude, and overall, the staff did not seem very welcoming or friendly. We booked two rooms for two nights and, during our stay, we rarely experienced a smile or a warm attitude from the staff. I understand that everyone can have a bad day, but guests should still be treated with basic courtesy and respect. If someone is unhappy with their job, they should not take that frustration out on customers. With better housekeeping, bathroom maintenance, and especially customer service, this could be a much better hotel experience.

The room was a bit outdated but it was clean and served its purpose for restful nights sleep while traveling through this area. The pictures differed from the one on Expedia but my guess is they are remodeling rooms and we just had a room that was yet have been remodeled/ renovated. Staff were friendly and room was clean.