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Sagaponack Vacation Packages

Poor quality

The parking situation is very unclear. There is a small sign far from the lot that warns of towing but nothing in the area where you park. No significant warnings in communications with host.

Room was clean enough, but in dire need of updating. Poor lighting, heavy on wood details, the bathtub had a large crack right in the middle. Carpet felt like it needed a good professional cleaning. We weren't aware of any "amenities" the property offered, but we only stayed 1 night. Staff was pleasant.

🚨Horrible Experience-Do Not Stay Here!🚨 I booked a stay at this hotel with my family from July 22 to July 27, but we had to cut our trip short due to appalling conditions and abusive staff behavior. *The Incident:On our third day, we returned from breakfast to find our room smelling heavily of cigarette smoke. The smoke was actively coming from the adjoining room through the connecting door. *Staff Abuse:I went to the front desk to politely ask for assistance or a room change. The receptionist told me someone would check it in 30 minutes. When I explained that I could not wait around with my young children in a smoke-filled room and asked to speak to a manager, the employee became furious. *Unprofessional Behavior:He completely ignored me, and started watching YouTube videos on his screen. After ignoring me for 7 minutes, he told me to get away from the desk and said we could check out if we are not happy. *Police Called:When I insisted on speaking with a manager, he threatened to call the police to force us out. I told him to go ahead since I did nothing wrong. He then called the police, falsely claiming a customer was causing trouble. *The Aftermath:Not wanting my children to witness a police situation, we checked out immediately.While the manager called to apologize and offer a new room, the damage was done. This place is unsafe, dirty, and the front desk staff is hostile. Avoid this hotel at all costs, especially if you have children!

Everything about the property & staff was AMAZING! Zero complaints, would 100% stay there again if in the area. Thank you!