Search Deals on

Smithfield Vacation Packages

While the hotel was quite nice and the staff was very friendly and helpful, I found the "pet friendly" part of the description misleading. Some hotels state they are "pet ok with fee's" and you expect a fee at every hotel that allows pets, however I was surprised at the amount. I think all hotels that accept pets should be more specific in their information. The fee here was $40, a bit higher than expected. If pet fees were included with the descriptions they could be compared in the same way you include the room rates, helping to make a decision. Otherwise this was a very nice hotel at a reasonable cost.

The bed was incredibly uncomfortable and lumpy. The pillows screwed up my neck. However, Kevin and Farrah at the front desk were incredibly helpful. We ate at the hotel restaurant and the food was good. Overall, the people working there were great! The beds and pillows were not to my liking but that was my only issue.

The vending machines were completely empty. On every floor. Rooms were clean and beds were comfy. Could use new or different pillows though. They get super flat. Making them get hot fast and obviously uncomfortable. The staff was great and was able to accommodate us checking in pretty late.

The hotel was a complete mess. Lobby under construction. Dust and dirt everywhere. Staff interaction was minimal, it was like they were hiding to avoid contact with guests. Shower didn't drain, hand towel holder came off the wall . Breakfast was a Nature Valley granola bar with coffee like highway asphalt! COMPLETE DISAPPOINTMENT...