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nice

The hotel was nice but upon check out, we were incorrectly charged a $435 smoking fee. I called to have the charge removed and they said they had to get a third party involved

Great place to stay, perfect location in Midtown Manhattan!

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

The room was very small. No microwave. Not enough elevators working during breakfast. Had to take the stairs up and down 7 flights. There were many options for breakfast but it was very chaotic and people were all crammed together. No little mart to buy water, etc. The bellmen were outstanding. Also, the proximity to Broadway was very nice.

The hotel was great and we really loved the location too. We needed a pack and play for our baby and I had reached out 3 time prior to our arrival to make sure one was there for us. When we got there they didn't even know I requested one, and I had to ask 2 times for them to bring it to our room. The room however was spacious, clean and beautiful. I highly recommend this hotel!