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Spooner Vacation Packages

I was overcharged from the rate. I was guaranteed by hotels.com. The front desk employee refused to correct their charging error. When I try to follow up further the front desk employee said there’s nothing she could do and hung up the phone on me. I had to insist on talking to a manager who then later made the correction and apologized. Crazy behavior by a hotel employee.

Window in the shower? Not advised. Shower head and wand holder broken.

Everything about the room was excellent

Clean room, clean pool area. Nice hotel

It’s fine as a baseline motel. The place is run down, especially as compared to the neighborhood- hallway carpets were musty, but the room’s was ok. Their hospitality is also baseline… strict 10:30 checkout, etc. Minihaha falls is close, which is why I chose the spot, and there’s bus and transit a block away. It worked out, though I personally would expect a lower rate for the quality.

Staff was so sweet and kind while helping me check in, i loved the location of the hotel, and it was so so so kind of them to upgrade my room when they ran out of the type of room i’d originally booked.

Very convenient in terms of location. We walked to the ballpark and staff was very