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West Harrison Vacation Packages

Our hotel experience was pretty awful. The hotel was clean and newer so that was generally fine and the location is great as well and the rooms were pretty sound proof. However, due to the buffet breakfast they shut down one of the elevators that goes to the higher floors which ultimately turns into a 20 minute wait for everyone - you wait 20 to get down. wait 5 or 10 to get off the buffer floor and then if you stop back at your room you wait another 20 minutes to get down because everyone is trying to start their day and there aren't enough elevators. Watching hotel guests yell at each other and jam into already full elevators is not the experience I want when staying at any hotel - luckily most are on vacation and not wanting to fight. We were on one of the top floors (41st) and while in a jam-packed elevator it stopped at just about every floor on the way down while 5 to 10 people on each floor looked at us and did the awkward laugh. Of course some were really mad and forced their way into the elevator while we played the how to do we get the door closed because this is not turning to gridlock. So I'd recommend staying at another hotel and RIU Hotels - I'd be happy to provide my feedback more directly - I already did via your email. But I paid thousands of dollars for a few nights and this was an unacceptable experience.

This hotel is adorable. Great location. Rooms are a great size. We will be back!

Great location, great view

Great location! Easy walk to shopping and Times Square. Generous size room and bathroom for a NYC hotel.

Everything was great except the carpet was stained in multiple spots. But I can imagine that so many people spill wine, food, and other things that it would be cost prohibitive to constantly replace the carpet. But the room also needed a paint job. Lamp shade needs replacing. But the stellar staff made up for everything.