Search Deals on

West Harrison Vacation Packages

They made very good use of the space in the studio room. My room smelled a little like cigarette smoke, but otherwise no complaints. I’d stay there again.

Staff was wonderful and friendly. Everything was very clean. Roof top patio was a plus with great views of the city, as was the close proximity to Little Italy and all its restaurants. Would definitely stay again. Did not use any of the amenities besides the free coffe which is why I gave that a 4.

Lovely hotel in a great area

.

O hotel tem localização privilegiada, funcionários prestativos e educados.

Everything was great except the carpet was stained in multiple spots. But I can imagine that so many people spill wine, food, and other things that it would be cost prohibitive to constantly replace the carpet. But the room also needed a paint job. Lamp shade needs replacing. But the stellar staff made up for everything.

When we arrived for 3pm check in, there was no rooms ready. Waited 40 minutes in lobby. Constant line for one working elevator in a 20 floor building. Sheer curtains shredded in our room. Continental breakfast couldn’t keep up with scrambled eggs.

Do not stay here!! When we arrived several members of the staff were rude, dismissive and unhelpful. I Tried to speak with the manager and he was also unhelpful. When the second manager looked it up, miraculously the issue was fixed and she found no error, after being delayed check in for 30 minutes. When I got home I realized I was charged an extra fee. When I called I was hung up on and left on hold several times before I was able to speak to anyone. Again, they were unhelpful and dismissive. Eventually I was told the fee was a smoking fee. I do not smoke and the room did not smell like smoke!! The only resolve I was given was them telling me to send an email and or dispute the charges that should have never been charged in the first place!!