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The room was spacious and the beds were comfortable. The desk was comfortable to sit in and the TV worked well. The shower was not easy to use and restroom floor easily became wet. The elevator was not very clean during one of my days at the hotel. Breakfast options were limited, but I appreciated the herbal teas available.

Hot tub was pretty nice

Some issues with cleanliness. Dirty pillows & sheets. Spider living in the bathroom towels. Room didn’t have pictured mini fridge. No microwave for convenience either. Also, if you’re looking to stay in Grand Rapids to get out, go downtown. This isn’t in the nicer area of Grand Rapids, close to the things you’d be looking to do. Plenty of closer options in the same price range and likely same quality or better.

Was there 4 nights. Coffee machine in lobby was not working twice. Frequent noise from dogs amd mess in hall. Breakfast food items (eggs, sausage, etc.) were room temp. Maid only partly did the housekeeping tasks and did not properly restock items or make bed. Room needs better lighting. Area around bed needs carpet not just vinyl floors everywhere. Shower floor at opposite end of shower head was slick. Staff were courteous.

What I enjoyed the most was its cleanliness and comfi

clean no comment brand new facilities some flyer ordering and local foodninfo will be helpful

Main lobby under construction so temporary area being used. No big deal. Room was recent updated. Simple but clean and nice. Free breakfast was ok.

We have come back twice in one month. We had the studio room and the extra room it provided was spectacular both times. We brought our dog the second time, and it went amazing. The staff was friendly and the property manager who checked us in was so kind! We definitely will be back and plan on staying at this Residence Inn.