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Catheys Valley Vacation Packages

Great place with cool bar at the top

Great overall visit. Would definitely come back

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

The breakfast buffet is amazing.

The property & room was definitely nice. The staff was nice & friendly. The parking situation was horrible. Over and hour and fifteen minutes for valet to bring out car to us at checkout.

Nice

The location was nice - quiet but still close to food and sights. The room itself was quite basic. Comfortable but small; nothing to write home about. No elevator (but they did have a luggage elevator). The staff was friendly and welcoming.

This hotel is very nice. The employees never missed a beat. They are on top of everything. Great job!