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Roaches in the room upon check-in. A photo shoot blocking the parking lot.

We loved how friendly all the employees were. Such a well kept beautiful property. We would love to return!

Don’t expect decent service. The staff seems to be terribly frustrated to work there and takes it out on guests who ask basic questions. I had booked a room with a queen bed via Expedia and the front desk person gave me one with 2 double beds. He also charged me for the room despite me showing him the booking via Expedia and the fact that I had already paid a portion of the charges and only owed remaining balance. He double charged me and said he cannot do anything and refused to change rooms to the one I originally booked. Won’t recommend to anyone unless you are ok dealing with a short tempered staff that seems to act like they are doing you a massive favor by letting you stay at the hotel.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

A fantastic location - within easy reach of the Hayes Valley restaurants, Haight-Ashbury and, on Fourth of July weekend, the brilliant Filimore Jazz Festival. It was a real treat to stay in what felt like an authentic neighbourhood in this beautiful Victorian building.

Fantastic stay. The hotel has been beautifully renovated and is super glam - don’t skip Starlite Bar on the top floor! Our room was one of the standard ones so a little cozy, especially the bathroom, and a few things felt a little tired (chipped paint, pedestal sink was a tad loose, toilet paper holder was broken) but it was quiet and clean, and the bed very comfy. Staff was also very friendly and welcoming. We’d absolutely stay here again.