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Diamond Springs Vacation Packages

Good maid service

Buen servicio 👍

Very nice and comfortable hotel.

I was nervous about my stay because of the area the hotel is located, and while it is not the best area of LA, I felt very safe inside the hotel. Front desk staff were super nice, rooms are very large. I’m from Canada and don’t have a credit card and they allowed me to pay my security deposit in cash even though they don’t usually take cash so I was very grateful :)

Very nasty looking not up to part .and they tried to get more money out of me

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Half hour + wait tin line to check in. Gave $20 tip for escort to room and getting ice. Asked him to get menus and never hapened.

Would book again.