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The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

The staff was friendly, and helpful. Our room was clean, but very small. Being next to the elevator was not the best as you can hear everything. The location of the hotel is excellent. No parking on site, but there is a parking garage a couple blocks away.

Exceptional unparalleled service from Violet and Deki. We will never stay anywhere else as long as they are there. The gentlemen at the front door were also unforgettable. They always went out of their way for us and had such wonderful manners and kind spirits. We love you Pendry Manhattan!

Loved the location of the property. We had a beautiful view of the St. Patrick's Cathedral from our room. Stacey at the front desk was amazing, wonderful customer service.