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Guerneville Vacation Packages

Great, charming place. Looks recently remodeled and modern. Nice downtown area close to multiple places to eat and shop and across a cute park/square. Continental breakfast was a nice touch and convenient. Valet parking available and very reasonable. Also street parking but limited to three hours daytime. Would definitely recommend and be back.

Most staff are professional and worthy of respect, but the check in experience was the worst of my life, easily. Two nasty, uncaring people, right in front of my wife and me, denied us rooms that we had reserved months ago in favor of distant rooms with effectively unworking A/C in the middle of summer. Refused to give me another room, even chuckling at my plight! These horrible check in people should never have been allowed to do this to my wife and me. It was like a bad dream. The other staff later on that night, were better but it was too late--they gave me an absolutely terrible room, didn't move me to another room. I slept much of the night in my car in the parking lot, it was 80 degrees in my room that night!!! Most of the staff are fine, BUT THIS IS NOT A 5-STAR HOTEL ANYMORE. No 5-star hotel would ever do this to their guests. They decided to refund my resort fee, but I am now angry at myself for not challenging the bill altogether. I paid a lot of money to be treated--knowingly, I complained--like dirt and fully humiliated and abused by a staff that knew full well what I went through. The next day they apologized with a small portion refund, which I kind of respect but again a 5-star hotel doesn't let this happen!

Fantastic stay. The hotel has been beautifully renovated and is super glam - don’t skip Starlite Bar on the top floor! Our room was one of the standard ones so a little cozy, especially the bathroom, and a few things felt a little tired (chipped paint, pedestal sink was a tad loose, toilet paper holder was broken) but it was quiet and clean, and the bed very comfy. Staff was also very friendly and welcoming. We’d absolutely stay here again.

Bien

Run, don’t walk to this adorable boutique hotel!

A fantastic location - within easy reach of the Hayes Valley restaurants, Haight-Ashbury and, on Fourth of July weekend, the brilliant Filimore Jazz Festival. It was a real treat to stay in what felt like an authentic neighbourhood in this beautiful Victorian building.