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Hemet Vacation Packages

Everything was good, but they could use room service

The hotel was amazing. The staff was less than helpful. They seem to expect that a QR code can replace human interaction. I normally expect a greeting along with a short brief on amenities and followed by "if you need anything please let us know". Instead I got. "Scan the QR code." The description of amenities was long and poorly written which required me, more than once to ask for clarification. When I check into a nice hotel after a long day of travel, I simply expect polite, welcoming and helpful. Not, get out your electronic device and figure it out.

Property and staff were GREAT!!!

This resort is in an amazing spot right next to the Del Mar Fairgrounds, with a convenience store and a restaurant just steps away. The staff was incredibly friendly and helpful throughout my stay. My room was very clean and had a private patio with direct access to the pool area, which was a wonderful touch. I highly recommend spending time in the sauna followed by a soak in the Jacuzzi for maximum relaxation. Overall, it was a fantastic experience!

I was disappointed by the room after seeing the pictures listed on Hotels.com. We had a smaller room with no couch, two chairs and small balcony. I did like the extra outside area - but it was small and we didn’t use it as it had zero view. The place is right by the take off strip. So if you like to watch planes - it’s for you. The staff was nice, but not always at the desk. Parking is available for an extra fee. Small slots. You have to cross a bridge and walk down to ride the trolley. We took our car to Little Italy and luckily found a parking space.

The resort is beautiful. Amazing setting rooms along the golf course. Restaurant had good food and reasonably priced. We will stay here again on our visit next year. Staff very friendly with a smile.

My reservation wasn’t found by staff. Thankfully they were able to accommodate me and find 2 rooms to replace my 2 room suite.

Todo muy bien recomendable en todos los aspectos pensándo ya en el próximo regreso