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The room and hospitality were great but availability of dedicated hotel staff was lacking. In-room perks made the stay special. Would come back for sure!

The Roost was a wonderful place to stay for a fun weekend in downtown Cleveland. The garage was easy to use with the QR code on my phone. The staff person at the desk in the lobby was extremely friendly and helpful. The building was very clean. The 2 bedroom apartment was clean, comfortable and quiet. Ww will definitely return when we are visiting Cleveland.

Staff was not very friendly nor helpful. Room was poorly maintained

The property was poorly maintained. The hall carpets, and the carpets on the stairs were ripped. They were broken tiles in the bathroom. The place looked like it hadn’t been painted since the great depression. This place is a dump.

Dollar for dollar, one of the best hotels we've ever stayed at. Facilities were clean, well maintained, and updated. Staff was friendly and clearly cared about the hotel. Would definitely stay here again!

I had excellent communication with the corporate office and the on-site manager. The building is fabulous with an excellent gym, rec room and pool. The garage is easy to get in and out, plus a brewery right next door...it was the perfect choice. I will look for the company in other cities for future travels.