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Maria Stein Vacation Packages

Great

Ok for short overnight stay. Otherwise facility is in poor condition.

Great location

Sheets were dirty. Did not stay ! Tried to cancel reservation. I want a refund.

The lobby was clean, and the staff was friendly and helpful throughout our stay. Unfortunately, the hotel itself had several major issues. The first room we were assigned was over 85°F, and the air conditioning was barely working. The front desk quickly moved us to a second-floor room, which was at a comfortable temperature, although it had a strange odor. We were just happy to have functioning air conditioning. Unfortunately, things got much worse. Around 3:00 AM, while my partner was using the bathroom, she noticed something crawling near my pillow and woke me up. It was a bedbug. I honestly couldn’t believe it. I’ve stayed in hundreds of hotel rooms (including many far less expensive or less well-maintained than this one) and I’ve never encountered a bedbug. To the staff’s credit, they were again apologetic and promptly moved us to a third room. We were assured that the hotel manager would contact us the following morning to make things right. It’s now almost end of day and we have yet to receive any communication from management. I genuinely appreciate how courteous and responsive the front desk staff was, but friendly service can’t make up for issues like broken air conditioning, multiple room changes, and finding a bedbug. I hope management takes these concerns seriously and follows through with guests when situations like this occur.