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This was excellently situated. The staff greeted me warmly, and the room was spotless and well-equipped with all essentials. The happy hour was a great bonus. I highly recommend staying at the RIU and hope to return soon.

I will definitely will stayed at this hotel again

Photos of the venue are completely false and misleading. The hotel is under renovation and our experience was awful from beginning to end. Rude, unaccommodating and unprofessional front desk staff, including the manager. We paid for premium rooms but were downgraded to regular rooms with no refund accommodations. Elevators, hallways and rooms were like a scene from the public housing section of the Cecil Hotel. Everything in the room looked original from when the hotel was first built. AC in room wasn't working so we called maintenance. It took a while for him to arrive, but he was fast, efficient and so apologetic for the condition of the hotel ... He was the only positive experience I had with this hotel.

Very nice and updated hotel; like the location - would def stay again

It wasn't worth the almost $800. My expectations weren't met. I was informed at check in that I would receive a text notification when my room was ready. I never received a notification. When I approached the front desk to inquire, my room still wasn't ready and my family and I had to wait for our room to be cleaned by housekeeping. I wasn't impressed with the room and the check in was a hassle. After flying across the country with a family and two children, we just wanted to get in our room.

After booking months in advance on check-in we were to our “booked” room was not available for the first night! The room we were assigned was “one” star at best -! noisy, blinds torn and one blind didn’t work, shortage of towels and one bed instead of two. Way too costly for the amenities given.