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Mid-Atlantic Vacation Packages

I am extremely disappointed with my stay at Riu Plaza New York Times Square. We stayed in Room 2516, and on the morning of our checkout we realized we had accidentally left behind an Alo shopping bag that we had purchased the night before. We immediately notified the front desk after checking out. We are 100% certain the bag was left in the room because the only place we went after shopping was straight back to the hotel. The hotel later told us that “the housekeeper didn’t find anything.” Unfortunately, we find that very hard to believe. It is incredibly frustrating to know exactly where we left our belongings and then be told nothing was found. It left us feeling that our concerns were not taken seriously. To make matters worse, the room had a terrible smell from the moment we arrived, which made for an unpleasant first impression. Losing personal belongings is upsetting enough, but the lack of accountability and customer service made the experience even worse. We expected much better from a hotel of this reputation. I hope management investigates what happened and takes steps to ensure future guests don’t have the same experience.

This was the perfect place for my group and our needs. Enough beds with options; a dark, quiet room in the basement, a shared room with a two full beds, the top floor king size suite, even a pull out sofa! All useful accommodations for a party of 5 or more. To top it off, the roof top hot tub with a city skyline view was incredible! It was a great location too, in walking distance to our venue in South Philly. Everything worked out perfectly, and I'm grateful that this option was available. Thank you!

Excellent Staff, clean rooms, etc.. in room dining. However roof terrace is only for exclusive events

We loved the NobleDEN! Best location, walkable to everywhere, room had nice view over Grand Street. Would definitely stay again.