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# A Disappointing Experience at The Meritage Resort and Spa I booked a room at The Meritage Resort and Spa to celebrate my mother’s 78th birthday. I was excited to give her a luxurious experience and create special memories with my family. Unfortunately, what should have been a special celebration became a disappointing experience that left me questioning the resort’s customer service, management, and treatment of its guests. At check-in, we were transported by golf cart to a room on the other side of the property, only to discover that it was not the room I had reserved. I specifically booked a room with two double beds, but we were given a room with one king bed. The bell attendant was professional and did his best to help resolve the issue. However, correcting the mistake required us to gather all of our belongings, load everything back onto the golf cart, and travel to another room. This was especially frustrating because my mother is 78 years old and has difficulty walking long distances. A birthday celebration that was supposed to be relaxing instead involved unnecessary travel from room to room because of an error made by the resort. When guests pay premium prices for a luxury experience, they should expect attention to detail and service that prevents unnecessary stress. Unfortunately, the problems did not end there. That night, the guests next to our room appeared to be having a party. There was loud talking, music, constant movement, and what appeared to be mar