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Pine Grove Vacation Packages

OK...The folks we spoke to on the phone to request early check in were great. Friendly and helpful. The staff at the front desk when were checking in - not so much. There were 2 people behind the counter when we got there and neither one of them greeted us. The man who helped us was not very welcoming and when we asked him where to park - which BTW they never mentioned - and told where we did park temporarily - he looked outraged. Not a great start. That being said - the hotel is cool looking and was very nice. Decorated beautifully. Clean room which is the most important thing. My main complaint is with the city too. The room was pre-paid before we got there. Checking out I was told we had a $70.+ charge. I knew $46.00 was for self parking - annoying but expected. The extra $30+? An almost $18.00 'amenities fee' What??? Are you charging me extra for soap? towels? Sheets? Come on. Then SD charges all kinds of taxes - a historic district tax. Please SD. You make me not want to come back. Which honestly for me was pretty much always the case.

I liked that it was close to transit and the train station. Also lots out cute cafes and restaurants nearby and an Asian market 15 min walk away.

Encontré el baño sucio Olor feo en la habitación Toalla sucias

Our overall experience was disappointing, particularly when it came to service and attention to detail. The hotel did not seem to be on top of basic room maintenance. For example, the closet door in our room would not open properly—something that should have been noticed and corrected before a guest checked in. We also found the front desk staff to be unnecessarily rigid and felt that the hotel nickel-and-dimed its guests. Our room was already cleaned and available when we arrived around noon, yet we were told we would have to pay an additional $50 if we wanted to check in before 2:00 PM. I can understand an early check-in fee when special arrangements are required, but charging $50 when the room was already sitting ready seemed excessive. On the way to our room, we noticed another room in the same price category that appealed to us a little more. We politely asked if we could switch to that room and were given a flat “No,” without any explanation or attempt to accommodate us. Finally, a large yellow “Wet Floor” sign was left directly in front of our room for our entire two-night stay. When we asked if it could be moved, we were simply told that it could not. It may seem like a small issue, but it was another example of the lack of attention and flexibility we experienced throughout our stay. Our impression of the hotel is that could benefit greatly from better attention to its rooms and a more accommodating, guest-friendly approach to service.

The property is conveniently located in central IB. And while other rooms looked like they would be comfortable our room was located across from where the garbage is dumped and the washer and dryer. I messaged the property manager right away and sent photos of the overflowing garbage. I asked to be moved to another room. They said that was not possible. They did say they would give me a 10% refund on my stay. They never honored this. This level of garbage certainly attracts rats. Who wants this right outside their door? I gave them feedback that this particular room should not be rented out as a guest room because of the garbage and noise from the washer and dryer running.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.