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The staff was very friendly and helpful. We did have an issue with our key cards not working but we brought it to the staff and they fixed it immediately. We travel to Ohio from Texas and this is by far the best hotel we have stayed at in a while.

Bar lady Barbara I think was super friendly. Room was 78F and took 2 hours to cool down with malfunctioning thermostat. Bistro burger was awful. Nice staff left down by poor management.

I’ve now stayed at this property twice both times we had issues, but this most recent trip was inexcusable. firstly due to a booking error on Expedia’s part (or so they say) we got a standard double room instead of a king suite, and when I asked about the possibility of a price difference, they said that all of their rooms were the same price which I have a hard time believing. Secondly, on our first night we noticed a room and I thought that that is where the ice was so I went to take a peek and there was nothing in that room except for a clear plastic cup, which was full of yellow liquid. It was a holiday weekend so I gave them the benefit of the doubt. When we left the next morning, we number one asked about the room situation and we were just waived off as the rooms are all the same price and given no real explanation as to why we were booked the wrong room as well as we mentioned the cup, which we thought had urine in it, but we’re not sure the front desk worker wrote it down and we were on our way when we came back that night over 12 hours later the cup was still in said room and there was a noticeable odor and it became darker in color. We then went to our room but something just did not sit right with me about that and it was so disgusting that I had to go down to the front desk after 9 PM and tell them AGAIN about the cup of urine, and now that there was an odor. That front desk worker was very kind and very apologetic and the next morning the cup was gone.

Our stay was great. No complaints.