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Sierra Madre Vacation Packages

Walked in the room and walked out Room had roaches and mice walking around Blanket looked dirty The room had an awful smell The worker offer another room but it was the same The picture on the website showed a nice looking place but once you see it real bad

great location, i walked from the airport to the hotel

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

The hotel offers a truly memorable stay, blending comfort with a distinct sense of character that sets it apart from standard accommodations. From the moment of arrival, the atmosphere feels warm and thoughtfully designed, with staff who are attentive without being overwhelming.

Staff was very friendly and accommodating and parking was affordable. I wouldn’t stay again though. The bed was right next to the AC and it was very cold to sleep by, but we had to have it blasting because when we arrived all of the windows were open and it was hot. The nearby rooms were very loud with doors slamming all night. New carpet is definitely needed as well- I wouldn’t walk barefoot.

None

The resort needs to be updated. The bathrooms were dated and one tiny shelf in the shower for toiletries. Housecleaning was horrible. Everytime they cleaned, they left an empty toilet paper roll and no extra rolls. One day they left no shower gel. And we ordered an extra blanket and pillows our first day and it took 3 calls and 10 hours to get them! They don’t answer the front desk phone and instead have an automated service or they text you. The prices for drinks at pool are $20 for any drink! Ridiculous. And crappy pool towels and cushions on lounge chairs. And their market only had tiny bottles of water for $3. We went to the gym to fill our water bottles. The restaurants are good, especially Tidal. Definitely not worth more than $250/night place. The bellmen are great.

Feels like home