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Springfield Vacation Packages

Awful experience. Appeared to be people that were living in this hotel. Could smell marijuana smoke from the rooms adjacent. Viewed a creepy crawly pest in bathroom. Air conditioner was as loud as a lawn mower. We checked in, but did not stay overnight in the room - went to a different hotel.

Currently under partial renovation. The work done is beautiful. I will be back when the pool, roof top restaurant and remaining guest rooms are finished.

Rooms are clean but needs updated. Hallway was rundown it seems and feels like. Need to turn the AC on in the hallways. Staff was very friendly though and helpful

The room was clean but we had problems each day with the key card. We never did have housekeeping come in the entire time we stayed. I guess I was on vacation as I didn't make the bed the entire week. They stated about going GREEN but there was no where to hang wet towels. We had to go to the front desk each evening to get clean ones. Breakfast was good and plenty to eat. I would have liked some peanut butter. I really didn't understand the $50 charge when we checked in but I was reimbursed. Since I live in Canada what I was charged on the first day didn't equal what I got back when we checked out. The joys of exchange rate. I could have given them the $50 in cash. We did hear that 4 of their 6 housekeeping staff had quit. Thank You

Staff is helpful breakfast is good

The breakfast was a joke. 1 waffle maker, 1 toaster, cereal, muffins, yogurt and juice. Thats about it. No real actual food. No protein. No elevator. Got lock out after a certain time. Had to be buzzed in.

The check-in process was easy and there was no pesky deposit required. We even got a free upgrade! Ashley at the front desk was very helpful, as well as Amy who handled the breakfast buffet. Very friendly staff and the room was spacious and clean. Things were unplugged so we initially thought fixtures were broken. The bathroom area was much nicer than other places we have stayed. There was clear presence of maintenance on hand who were diligently working on projects.

One of nicest well maintained hotels we’ve stayed. Everything top notch.