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Tahoma Vacation Packages

Great location near river

It was right in the middle of the town. Only bad thing was, it's being remodeled, but for the future, we'll definitely stay again.

Very clean room, parking are easy. Kitchen has almost everything you need if you plan to cook. Even though I’m not cooking during my stay but I feel like home when the hotel room come with the kitchen. The most important things my kids love to stay at the hotel room. The size of the room are perfect for my family of 4. Will stay here again on my next trip to Lake Tahoe.

The pool was closed during summer.

Hi, the check in was very bad. We went there around 10:30pm and there are no one available at the front desk and the office is closed. After 4 to 5 times of calling the number, the owner picked up the call and came to the office and helped us checkin. We waited 30mins outside of the hotel waiting for the manager. I messed them regarding this and there is no response at all from them till now. Very bad customer service. No checkin instructions given before we arrived there.

Room was clean but the shampoo bottle, hand wash bottle were empty at check in. Called house keeping but the smart AI bot intercepted and misunderstood the request in an attempt to service my request quickly. Housekeeping did not refill till 2nd day. Check in was a disaster because the integration between Expedia and Margaritavllie system did not send all the information on reservation thru. The human in the loop was the poor customer service representative who struggled with the information presented to her by the system in front of her. Think there is an agent monitoring this somewhere but it's probably AI, artificial but not intelligent. Just like the BOT that tried to get me off the phone without understanding my request. I had to walk down to the front desk to get house keeping items, which were delivered quickly, in the time it took me to walk back. Why the BOT then? We ordered food for room delivery from one of the restaurants, but it seems there was shortage of people working there. We followed up, after almost an hour and to our surprise the person who took our order came to deliver it. Kudos to the person - good customer service but was not expecting this. Ordered breakfast at another restaurant the next day - 4 orders out of which 2 were messed up. Interesting. This time there was no AI BOT in the middle, just regular humans who errored. And there weren't a whole lot of orders. I would recommend skipping this place. Btw - Valet parking.

The rooms were great! Well equipped. Spacious. Comfortable. The pool was super fun for the kids. Two jacuzzis. well located in town. The only caveat is that there was a band and loud music late right below us. The manager said it wasn't supposed to be and was a one- off situation. If that hadn't happened, it would be a 5 STAR completely!!!