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Twin Bridges Vacation Packages

They lacked sufficient staff for the enormous property. Front desk never picked up the phone on several occasions. We needed blankets one night and it never arrived. We had to go to the front desk the next day to order the blanket & towels. When leaving the last day we called to check out & they never answered the phone. I paid almost $5000 for a 4 night stay and I was disappointed about the customer service. I’d like part of my money babk

It is an historic building that resembles old NYC brick fire escapes. The rooms are very small, but for 100 years old, it is in great condition.

Room has a musty smell and the floor has moisture after using the shower. Exhaust in the shower wasnt working properly. Towels are not thick enough to even dry the skin up and lint leaving the skin as well

If I could give this place zero stars I would. First, it was very hard to find the location because there is construction outside. When I finally found the place, there was one person at the desk who was extremely rude and condescending. She made fun of the way I spoke (mimicked me). I was in shock. I had already prepaid for the hotel so I didn't know what to do. I figured I would let it go since it's one night. I asked about parking - she said can't give me parking until I checked in. So I checked in and then after I paid for parking - she said she didn't have anymore key cards to the parking garage. She told me that every time I would need to go in or out of the garage I would need to come into the hotel and tell them and they would meet me at the garage (!) I asked politely how does this work if there's only one person at the desk. and where do I park to call you to help me with the garage (since there's no parking - only construction - outside the hotel). That set her off in an angry tirade. I was afraid for my safety at this hotel with this person in charge. I called my friend that I was meeting - she came over a few minutes later and I told her what happened. We checked the room - which had an intense chemical odor - can't breath. She refused to let me talk to a manager and refused to refund. It was such a twilight zone experience. STAY AWAY FROM THIS HORRID PLACE.

Clean & spacious room, plenty of space for family, parking was very easy

If you only need a place to sleep and you're gonna be out all day. This hotel is a good choice. It's well cleaned and is located next to a bunch of restaurants and shops.

We ordered a room with golf course view, and at first we didn't get it. After complaining we got a room with a view. However, the room smelled bad. After complaining, somebody came and cleaned diapers, candy wrapper, and other garbage from under the bed.

I made the reservation through Expedia for a 2 queen bed room with Bay View. When we checked in, the windows of the room was facing the rooftop and big commercial dumpsters. We were totally shocked. After talking to the front desk, the hotel was able to switch us to another junior suite but still without the bay view, it was facing the rooftop only. I guess the reservation through Expedia was not guaranteed to have the type of room on the reservation.