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Waynesville Vacation Packages

First off the lady at the desk was very friendly and helpful. Had a problem with a remote to the TV and she helped right away to fix the problem. The place is right next to restuarants and stores. Does need a full makeover though. The safety latch in our room was broken off, like someone broken down the door. Elevator feels dangerous and dirty. People living there. Wouldn't be safe alone. Shower leaks and water was all over the floor when we got there. Room was rough looking. Bathroom had lipstick marks on the wall. At least the tv had lots of channels. The bed I was gonna sleep in was very damp. They didn't dry the sheets enough and put on the bed wet. Don't think I'll be staying here again.

Room itself was very clean and maintained. However numbers outside room doors were falling off or not even there. Lobby area was dingy. Pool dirty. Gym closed.

Was not great, but not that bad either. Beds not very comfortable, not enough towels. I didnt eat breakfast but it looked well presented. Property was clean.

The stay was ok. Nothing extraordinary. Breakfast was good. The only problem was the water heater/boiler went out Saturday night and no one had hot water for showers Sunday morning. In my pointy little head, this should have been handled in a better way than the surprise you have standing there naked waiting for hot water. Primarily...fix the problem ASAP when management knew of the situation. Also, inform all people that are checking in of the problem and give them alternatives. Notify all currently booked patrons of the problem and inform them of what refunds/adjustments can be made. This is what separates great management from the run of the mill hotel/motels out there. So yeah... just a "Meh" rating.

Great place to stay when visiting our Flyer!

Clean room. Helpful staff