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De Soto Vacation Packages

The room and property were very elegant and welcoming. Beautiful location and very nice amenities such as the steam shower and heated floor.

Bring your own water

Unfortunately, my stay has led me to the conclusion that I am unlikely to consider staying at this property again. We attempted to check in an hour and a half after the posted check-in time, only to be told that the room would not be available for another hour or so. I was assured that I would receive a text message when the room was ready. After receiving no notification, we returned two hours later, only to discover that my name had never actually been added to the lengthy list of guests waiting for their reserved rooms. We were then left waiting in the lobby with all of our belongings. This reservation was made months in advance for a one-night stay. Being unable to access our room until four hours after the posted check-in time is completely unacceptable. Even at 6:30 p.m., guests were still arriving to check into their previously reserved rooms and being added to the growing waitlist. This clearly suggests a much larger operational failure than an isolated mistake. Additionally, I had specifically reserved a handicap-accessible room, yet the shower did not appear to meet ADA accessibility requirements. This is particularly concerning when accessibility is a specific reason for selecting a room.