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I brought my son to Toronto to watch the Yankees beat the Jays as a middle school graduation present. Unfortunately for us we did not see the Yankees win but the hotel was a huge win for us! Upon entering you are greeted by friendly staff and a relaxing aroma that really set the tone for our entire stay. Our room was wonderful. The older I get the less I handle traveling well because I find rooms to be dirty & very uncomfortable, I am the person who will typically clean the room myself upon arrival and I always stay at 4+ star hotels. As soon as I entered the room, everything just felt, looked & smelled clean. I had zero urge to clean (except the remote, which is a habit I will keep). The bed and pillows not only looked inviting, they were! Not too hard, not too soft for my aging body! There were eco-friendly elements everywhere, different woods sourced locally and the water on the entire property was filtered! Room service was very accommodating, one night we did not realize the time and ordered 3 minutes before closing. The gentleman was so kind, got our order to us and even remembered us the next time we ordered! Amazing! So many little things made this property worth every penny but I think what made it even more special was the little note and special treat they left for my son, congratulating him on his graduation! In this world today who does that?! They do! Highly recommend

Plan to bring your own towels (unless you're fine with a hand towel for bathing), soap and shampoo as none will be provided. There is no street parking in the immediate vicinity. You may choose between paying them $20 to park or just use the many spots available for public use at $17/night right in the same building. Their communication is about the worst I've ever experienced. So be sure to check-in, make whatever inquiries you need to make well in advance as their team will need to "check with their supervisor" or "check with the cleaning team". If you're able to contact them by telephone (I was only 50% successful), be sure to talk fast as they will just randomly hang up on you and you'll be standing on a corner in Toronto wondering if you'll ever get into the $400 advertised flat that winds up costing $635 after additional fees.

Property was in a very convenient location to downtown and was as advertised. The checkin process was not smooth and owners were not very responsive, only willing to send non-links through Expedia. The would not call or text. At checkout, we were charged for damages and broken glasses which were not used, and were not reasonable to tell us where things were found.

Breakfast was very good, particularly appreciated the service provided by Ukrainian woman named Diane. Room was very gloomy with harsh LED lighting that was complicated to operate. Also, nobody cleaned my room the night I needed it cleaned. I came back and saw that no towels had been changed and the bed had not been made. This was because I had not adequately calibrated the complicated electrical switches in the room to indicate that I needed my room fixed. Whatever happened to good old-fashioned paper signs outside the door saying that you needed your room cleaned? This was too hike tech. Overall the mattress was also not the best. It’s sagged a bit. So the room was gloomy and poorly lit with very very harsh IED lighting. The room cleaning service did not arrive when I needed it. And there was no natural lighting to speak of in the room or the dining room rooms.

Aesthetically the hotel is nice. The staff was amazing. However, the issue I had was how long it took to check in and check out. I'm a well season traveler so I understand things can take sometime. However, check in started at 3:00pm and I got there at 4:30 p.m. There was a line up to the door for check in. There was another amount line to check out the next day. There were 3 different events happening at the hotel, as well as it seem like people were staying there for a wedding. For a high traffic Hotel with event space I think that they need to work on on trying to expidte their check in and check out process.