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Gravenhurst Vacation Packages

Excelent location !!

Clean rooms , family friendly, nice staff at the desk

Très belle emplacement et restaurant proche et pas trop loin du Roger center

Booked and paid for a high floor room and a king bed to get a good view and our view was a concrete wall. Asked them to please change the room at check in, even to a lower floor and they said they were sold out even though when I went online they had plenty of rooms still. The valet was not knowledgeable and accused us of needing to pay at reception before taking the car out for the day - when I corrected them, they then apologized for the error. The room had 2 chocolates and some nuts next to the coffee which appeared complimentary and did not display pricing - they charged 51$ upon checkout for 2 pieces of chocolate and some nuts and wouldn’t even offer a refund or discount for the lack of signage. Terrible customer service and not friendly staff either.

Air conditioning unit in the room needed updating… the plug was malfunctioning

Last minute find. The location was great, but the area not so much. I didn't read any reviews before I booked this hotel and I booked based off where I was trying to go and it suited that well. I didn't get the 2nd shift front desk clerks name, but he was amazing! Gave lots of good advice on where to go and explore and even help me navigate the bus (street car). Bed was very comfortable, I slept great. I only stayed for one night and had an early train ride the next morning, so I can't speak on breakfast.