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Ozarks Vacation Packages

I was really looking forward to stayng at this property however, my room had quite a few broken items and was simply not very clean. The bed had one side that was sunken and very uncomfortable. When I got into my room after just having driven 10 hours the TV did not work for the 1st 24 hours. I just wanted to relax and watch the news, not to mention I couled not watch college football the following day. The hotel's in room phones were not working the entire time so I would have to call the front desk with my personal phone of which was not a problem but when calling I would not get the front desk and instead was re-routed to several other departments and then I was told they were busy and to call back. I was never able to reach them and had to go down to the front desk few times; each time I would go down there was no other customers in line and were not busy at all even though this is what I was told by the multiple people I was re-routed to. The room itself was not at all what I expected or described on Expedia as well as their own website. The room was not very clean and I ended up using my lysol sheets to wipe everything down.

The only thing is the beds aren’t the most comfy, too hard for me and light comes in through the side and bottom of the door from the hallway

such a cute hotel! I would've given it more stars except that they put us on the 3rd floor which is what I wanted until I found out they didn't have any elevators and my elderly mom was with us and that was an issue. They moved us to the first floor and waived the fee (after I explained the issue). The rooms are cozy, they have a nice hot tub and pool. breakfast was very small but filling. The best part is the creek behind the hotel, really beautiful!!

The staff were friendly. However, At check-in my parking pass was not given to me so we received three calls about it at 7:30 the next morning. The condo looks just like the pictures and was roomy for my large family, but was a little dated. The carpet throughout was old and stained and the stove burners in the kitchen were hard to use because they were bent up. They didn’t provide simple kitchen utensils like pancake turners and they only had a few pans and one sheet pan, which made cooking a bit of a hassle. They didn’t provide dish soap we had to get our own, and they didn’t have extra trash bags available. We have a large family, so that would have been helpful as all of the trash cans were very full when we left. Also, although the rooms were clean at a glance, there were cobwebs and spiders everywhere (some dead, some alive). I recommend that they get their property sprayed by pest control. When we first walked in, we killed 5 spiders within the first 10 minutes. On day two of our stay, I found two more spiders in the laundry area and another bug came crawling in as we were sitting in the living room area. In addition to that, when I went to use a towel from the bathroom downstairs, there was a bug inside of it. Lastly, the shower in the main room had mold inside of it.

We paid in full through Expedia when we booked; however, the property charged us additional resort fees at check in. It doubled the price we paid. The amenities are located at the other property and not within walking distance. The ice machine was broken. I will never stay here again.

The front staff was so welcoming and kind. The room so unique